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Frequently Asked Questions
What delivery or collection options are there?
Currently, we only offer standard delivery to your door within 5 to 10 working days. During peak periods there might be delays.
What payment options are there?
We use Payfast as our payment gateway for secure transactions and offer the following payment options:- Credit card
- Debit card
- Instant EFT
- VISA
- Mastercard
- SCode
Are my personal details safe?
Yes. Your credit card information is encrypted and protected with the best electronic and administrative safeguards via our payment provider PayFast. For more information visit our privacy policy page
I’m having trouble making payment by credit card, what should I do?
If your card transaction has failed the most probable cause is a bank decline. Our payment provider acts as a middleman between Heuristech and your bank to process payment. Common reasons include: insufficient funds, incorrect card details, daily limit exceeded.Can I track my order ?
Once your order is on its way, you’ll receive a tracking number via email. To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.What if I want to return an item?
If you would like to return an item because it is damaged or faulty please email support@heuristech.co.za or call us on +27 64 597 2194
Please visit our Refund and Return Policy page form more information
