Technical Support

We’re an established ICT company and offer comprehensive IT support services to Small to Medium Businesses in South Africa.

Our IT support services packages are available in three different tiers so you can opt for the coverage level that best suits your business needs. Whether you choose our Bronze, Silver, or Gold package, you’ll receive the best IT solutions from our specialist IT engineers.

OUR PACKAGES

Heuristic Technologies does not only offer the best tech products at affordable prices but we also offer the best technical support services by a highly trained technical team.

Outlined below is the managed IT support services we offer to both large businesses and small businesses. You’ll find that our Bronze package is so comprehensive because it matters to us that every customer is well-cared-for. However, we recognise that all of our clients’ needs are unique. Therefore, we also offer Silver and Gold upgrades to ensure that your specific requirements are catered for.

By getting to know your business inside out, our dedicated team can offer strategic advice on which managed IT service package is best suited to you, allowing you to focus on running your business.

Our professional IT support service gives you total support and management for a fixed monthly cost. We can become your outsourced IT support and cloud services provider and work with you to ensure the return from your technology investment is maximised.

BRONZE

Bronze provides unlimited remote support and servicing five days a week for a monthly base cost. If an on-site engineer is then required, we charge for their time spent with you.

SILVER

With Silver, all remote and on-site support is covered within your fixed monthly cost, and on site engineering is available to you five days per week within this agreement.

GOLD

Gold gives you the ultimate, bespoke cover where all costs are included and our engineers are available to you 24/365 to solve any technical issues, including on-site support.